Technical Support
1. Frequently Asked Questions
1. Application Crashes or Freezes
Make sure your application is up to date.
Try restarting the application.
Clear the application cache or try reinstalling the application.
2. Features Not Working Properly
Ensure that you have enabled the necessary permissions (such as IDFA, location, etc.).
Try updating your operating system and application version.
If the issue persists, please contact our technical support team.
2. Contact Us
If you encounter any issues that cannot be resolved or have other technical support needs, please feel free to contact our technical support team:
Email: rhjwhq@126.com
3. Working Hours
Our technical support team is available from Monday to Friday, 9 am to 5 pm (local time). Issues submitted outside of working hours will be addressed as soon as possible during working hours.
4. Feedback and Suggestions
We highly value user feedback and suggestions. If you have any ideas or suggestions for improving the application, please feel free to share them with us. Your feedback is the driving force behind our continuous improvement!
Privacy Policy
Welcome to the "Spirit Awakening" application. We respect and protect the privacy of every user. When you use our services, we may collect and use your personal information. The following is our privacy policy, which details how we collect, use, store, and share your personal information, as well as your rights and our obligations.
1. Information Collection and Use
We may collect your device information, log information, location information, etc., to provide and improve our services and user experience. We promise that unless we have your consent or are required by law or regulation, we will not use this information for any other purposes.
2. Information Storage and Security
We will take reasonable security measures to protect your personal information from unauthorized access, disclosure, use, or modification. We regularly conduct security checks and updates on our systems to ensure the security of your information.
3. Information Sharing and Disclosure
We will not sell or share your personal information without cause with third parties. We may share your information in the following situations:
- To comply with applicable laws and regulations;
- To protect our rights, property, and security;
- To cooperate with third-party service providers who may help us provide services, but these service providers must comply with our privacy policy and are not allowed to use your information for other purposes.
4. Your Rights
You have the right to view, correct, delete your personal information, or revoke any consent you have previously given at any time. If you wish to exercise these rights, please contact us through the following contact information:
Contact Information: rhjwhq@126.com
5. Changes and Updates
We may update our privacy policy from time to time. Any changes will be posted on this page, so please check regularly to stay informed about the latest privacy policy.
6. Contact Us
If you have any questions or suggestions about this privacy policy, please feel free to contact us through the following method:
Email: rhjwhq@126.com